Service Technician

Akron, OH

Full Time

Mid Level

Job Purpose:
The Service Technician is responsible for troubleshooting problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand. Technicians work under the direction of the Service Manager and GM. Technicians should represent the company core values, performing all duties with safety and customer service being the paramount goal.

Responsibilities & Essential Functions (not all inclusive):

Opens and closes work orders/tickets to record job costs and service time for accurate invoicing.
Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to the customer actions necessary to correct the situation.
Performs necessary repairs in a professional and productive manner including, but not limited to:
- Fuel dispensers and pumps
- C-store POS systems
- Electrical equipment/systems
- Minor work on underground systems
- Tank monitoring equipment
- Fleet Fueling Controls
- Scheduled Maintenance
- Factory authorized modifications

Maintains knowledge of current industry regulations (DEP, EPA, L&I, etc.)
Adheres to all company policies, procedures, practices, and safety standards.
Maintains company vehicles and adheres to all state/local/federal laws and company policies regarding the operation of a motor vehicle. Must obtain and maintain a DOT Medical Card (if required).
Attends and participates in all work-related meetings, inventories, and training classes.
Maintains professional appearance in accordance with the company dress code policy.
Maintains professional communication and demeanor with vendors, team members, and guests.
Shows strong commitment to teamwork while being flexible and adaptable to change.
Follows safety rules and ensures that hazardous waste is disposed of properly.
Provides service repair narratives (written and verbal) for the customer and submits paperwork for time worked and repairs completed in a neat, accurate, and timely manner.
Maintains part inventory and supplies in the vehicle.
Responsible for maintaining personal tools required for performing the job effectively and safely.
Follows customer’s safety and housekeeping guidelines when performing repairs at customer sites.
All other duties as assigned.

Education, Experience and Skill Requirements:

High school diploma or equivalent required.
Completion of a related trade school program preferred.
Manufacturer Equipment specific Certifications
2-year related experience preferred.
Proven mechanical and electrical skills.
Previous experience with aerial lift equipment/cranes is a plus.
Must have knowledge of tools and equipment used in the construction environment.
Excellent communications, analytical, and organizational skills.
Ability to learn and utilize computer applications, smartphone, and ticketing system required.
Ability to multi-task and prioritize tasks.
Availability to work a flexible schedule as needed.
Must be able to pass pre-employment testing, including background check, drug screen, and Motor Vehicle Record (MVR).

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